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ISO 14044 - Requirements and Guide on Environmental Lifecycle Assessment
ISO 19011 Lead Auditor Essentials
ISO 21001 Educational Organizations Management Systems
ISO 14067 - Managing the Carbon Footprint of Products
ISO 22301 - The Fundamentals of Business Continuity & Resilience
ISO 20000 - Principles of IT Service Management System (ITSM)
This free online course on ISO/IEC 20000 is specifically designed to meet the needs of anyone in organizational service management and the ISO/IEC 20000 series is acknowledged as the novel series of international standards for the service management system (SMS) which specifies the needs and requirements for the service provider to plan develop implement work monitor review maintain and enhance an information technology SMS. It also includes some guidelines for the implementation and conceptualization of ideas related to service management and this ISO 20000 certification is compatible with the ITIL (Information Technology Infrastructure Library) which shows the 'how' part of the implementation of the service management system.This course on ISO 20000 includes training material organized learning outcomes for each module and covers fundamental knowledge of the ISO 20000 – ITSM. The structure and the changes in the ISO 20000-1 auditable international standard for ITSMS (IT Service management system) are covered as well as the various clauses starting from the organization’s context role of leadership in ITSM planning and support functions within the ITSM operating the ITSM monitoring measurement analysis internal audits and management reviews. You will be able to outline the purpose and content included in the ISO 20000 series and some of the changes that have been made to the standard over the years. You will learn the structure and requirements for the ISO/IEC 20000 and how your organization can become certified. The course is aimed at those accountable for complying with management system audit requirements including those in departmental management front desk engineering service management representation and related departments who deal with and implement ISO standards.
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Disclaimer: Some of the links on this website are affiliate links, meaning we may earn a commission if you click through and make a purchase. This comes at no additional cost to you.
By clicking the button above, you acknowledge that you will be redirected to a third-party website and agree to their terms and conditions.
Product information, including title, description, and images, is sourced/provided by our affiliate partner, Alison US CA.
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Share this product with a friend:
Refer a friend and earn 0.05 CEC when they click the link, plus an additional 1.00 CEC if they register. Share this Product and boost your earnings together!