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Retail Management: Merchandising Sales and Customer Communications
Retail Management: Retail Technology and Security
Retail Management - Merchandising Distribution and Marketing
Retail Management: Marketing and Brand Management
Retail Management: Stock Psychology and Security
Retail Management: Customer Interactions
This customer interactions training course will first introduce you to the concept of the retail environment which is how you create a relationship with the customer. It will focus on maintaining a healthy relationship between the store and the customer so that the customer will be encouraged to return. This will include guidelines on how to layout the store how to handle customer interactions and how to deal with any communication problems that arise.Next you will be introduced to the health and safety regulations for retail stores and how to apply the relevant health and safety measures to your own store. You will be shown the regulations and some specific food safety related regulations as you must be extra careful with those. You will be guided through the correct staff training procedures for health and safety measures and how to appoint staff members to different positions.Finally this course will describe the basic consumer rights which you must be aware of when managing or working in a retail store. You will learn how to deal with a legal complaint from customer interactions and the correct procedures that must be followed. You will learn about your customer interactions responsibilities as a trader and about resources which can help you in the eventuality that you get into legal difficulties. So get started today to learn more about the essential customer interactions in your store.
Disclaimer: Product information, including title, description, and images, is sourced/provided by our affiliate partner, Alison US CA.
Disclaimer: Some of the links on this website are affiliate links, meaning we may earn a commission if you click through and make a purchase. This comes at no additional cost to you.
By clicking the button above, you acknowledge that you will be redirected to a third-party website and agree to their terms and conditions.
Product information, including title, description, and images, is sourced/provided by our affiliate partner, Alison US CA.
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Share this product with a friend:
Refer a friend and earn 0.05 CEC when they click the link, plus an additional 1.00 CEC if they register. Share this Product and boost your earnings together!